Privacy Policy

1. Introduction

BookedBarber ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Booking and appointment history
• Payment information (processed by secure third-party providers)
• Profile information (preferences, photos)
• Communications with us (support inquiries, feedback)

SMS and Phone Number Data

When you opt in to receive SMS messages, we collect and store:

• Your mobile phone number
• SMS opt-in status and preferences
• Message delivery confirmations
• SMS interaction history (replies, opt-outs)

We use Twilio as our SMS service provider. Your phone number and message data are processed in accordance withTwilio's Privacy Policy.

Automatically Collected Information

When you use our services, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process bookings and appointments
• Send appointment reminders and confirmations via SMS and email
• Process payments and prevent fraud
• Communicate with you about services, updates, and promotions
• Improve and personalize your experience
• Analyze usage patterns and optimize our platform
• Comply with legal obligations
• Protect rights and safety of users and our platform

4. How We Share Your Information

We may share your information with:

Barbershops and Service Providers

• Barbershops you book appointments with receive your contact information and booking details
• Third-party service providers who assist in operating our platform (payment processors, SMS providers, email services)

Legal and Safety Requirements

• When required by law, subpoena, or court order
• To protect rights, property, or safety of BookedBarber, users, or the public
• To detect, prevent, or address fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Account Information

You can review and update your account information by logging into your account settings.

SMS Communications

You can opt out of SMS messages at any time by:

• Replying STOP to any SMS message
• Updating your notification preferences in account settings
• Contacting our support team

Email Communications

You can unsubscribe from marketing emails using the unsubscribe link in any email. Note that you may still receive transactional emails related to your bookings.

Data Access and Deletion

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Object to processing of your information
• Request data portability

To exercise these rights, contact us at privacy@bookedbarber.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze platform usage and performance
• Provide personalized content and ads

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect functionality.

8. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information is protected in accordance with this privacy policy.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we may provide additional notice via email or through the platform.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: